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Therefore, a stronger subject-related coordination between the different authorities and the organization is necessary, by the management-specific expertise is communicated by the decentralized structures at the central IT. For this, appropriate processes and appropriate models are to develop, so that this complex knowledge can be transferred systematically. 5. IT professional skill shortages in the authorities: the IT professional personnel in the administrative institutions are often employees who are grown in these functions, but have no corresponding training. Given the growing importance of IT for the performance and efficiency of the management processes, the current skill level in the long term is by no means sufficient. In this respect there is a qualification offensive, especially as it is by the demographic Development becomes increasingly difficult to get professionally appropriately trained employees on the labour market.

6. the standardization should not be exaggerated: while certain IT functions must be standardized for reasons of efficiency. But thus do not accurately formed the administrative requirements. Therefore, IT must go in the next few years more and more on the specific requirements of the decentralized areas. (Source: Ripple). Faces the challenging task to create a balance between standardization and individualization, power supply and need not be a balancing act. 7. the process orientation structure just adjust: while the public transport is organized hierarchically, the processes will run horizontally. Therefore, it was so difficult to introduce an adequate process thinking.

These difficulties, however, change nothing on the need to align themselves consistently process that in the Administration and to establish an adequate process control. This includes also the implementation of largely existing Scorecard, to reach a quality control over the administrative processes. 8 interplay between IT partners from the private sector and the authorities does not optimally: prevail in the Organization of the public administration partly other requirements than in companies. This has been long not yet sufficiently understood by the IT suppliers or service providers, which regularly come to practice to understanding problems. You reach in the interpretation of the contractual arrangements and can have the authorities as a result of bad investments. For this reason, it seems necessary that the vendors in the IT market over audience-optimized process develop a greater proximity to the specific requirements of eGovernment. The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management ITSM consulting. The core competencies include the effective and efficient management of IT organizations in terms of addition a contemporary and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered. of think factory groupcom GmbH Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 2233 6117-75, fax: + 49 2233 6117-71