Wilfried Heinrich Pastorat Street

Thus an important basis has been created but for a quality management system, putting it represents a consistent next step”, the consultant in spite of the current problems for the future looks far from bleak prospects. This doesn’t change the fact, that the company must currently still struggling with significant problems in controlling the quality of IT service. However, lack of resources and qualifications generally play only a minor role. Rather, it lacks in seven out of ten companies listed on clear definitions of quality for the IT processes, as well as on the methodological basis for process improvements. Also the reporting across all levels of control has mostly large deficits, as the monitoring of the IT processes. In this respect not a lot has happened in the last three years yet”, refers to the comparison results for year Riedel 2007. However lacked even yet effective solutions for a systematic and transparent quality management.” His observations in the company tell him that because a lot will change in the next few years. The strategic direction on the process quality acquired now almost everywhere a very high dynamic range and is especially for the larger companies now at the top on the agenda of their plans”, reported the ITSM and organizational consultant Rahim.

The implementation however is by no means constitutes a trivial matter. Normally the methodological procedures and principles must be developed first of all for an effective quality control. “This alone is a major challenge, but is a prerequisite.” The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management ITSM consulting. The core competencies in addition include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany.