Because only the performance development is one such instrument effectively control. The development of a balanced scorecard is useful in this context. She must be designed to consider the specific requirements of the concerned divisions of internal and external if IT and the supervisory authority. 4. regular review of process quality required: the public transport IT is typically characterized by tight staffing ratios, which are little resources to the regular assessment of the performance of existing processes. But the requirements and conditions continuously change, the weaknesses may be incurred remain unknown. Dissatisfaction with the customers and criticism at the position as an IT service provider may arise as a result. As a result should be to the an ITSM strategy include obvious items, regularly conduct audits with external support.
5. a clear structuring of service not Dodge: the services are expensive and can be no longer provided a self-service principle. As a result are the prerequisites for a causation-oriented acquisition of total costs, as well as an adequate pricing of each service to create, so that the customers can be calculated according to their actual benefits volume. 6 note of the typical stumbling blocks in the ITIL projects: access to experiences and best practice helps that no mistakes are made that others have already suffered. This includes about, that the situation of the IT organisation in planning is not sufficiently taken into account, the initial projects are applied to complex or an early qualification of participating employees will be neglected. Aware of such typical problem to get and they are in the planning to be able to take into account, there is a detailed search or access to knowledge practice-experienced third party. 7 project responsibility focus not only on subject-specific skills: large IT expertise of an employee does not necessarily mean that he has the necessary capabilities for the direction, management and control of projects.
Nevertheless the management transmitted in practice often such employees, who mainly have distinguished themselves by their specialization. To these technical qualities not be dispensed with, should them a support with specific management skills to the page provided. 8. the change management seriously and write not only as an alibi in the project plans: Although many project plans describe the intention of specifically the project-induced changes to prepare the relevant group of employees. In fact such in reality but often not consistent objectives. Weaknesses of acceptance of are the result at the customer with negative impact on the performance. The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management ITSM consulting. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance.