ISO 20000 – Objective Proof Of Performance For IT Providers

By | July 30, 2015

santix supports on the way to certification with tailored consulting packages to more and more buyers of services in the public sector as in the private sector performance of the provider and the quality of IT services to be performed require IT suppliers objective evidence of. IT service provider can provide this proof with a certification according to ISO 20000, the international standard for IT service management. This certification is becoming increasingly important on a market that is characterized by a progressive consolidation of the IT providers, new global service providers such as Google and Amazon and the technological and procedural simplification of outsourcing through cloud computing as an outstanding competition feature for IT suppliers. The benefits of ISO certification are clear: the certificate represents a unique selling proposition and serves the market positioning of the company and offer. The audit confirmed and sustainably secures that the investments in IT service management leads to increased efficiency. For IT providers, it is therefore nowadays just duty, to be confirmed for the own service management according to objective criteria of process quality, to improve competitiveness and increase the yield. ISO 20000 certification is but high demands not only on the processes, but also the management and the employees.

The santix AG, a consulting and engineering with special expertise in the field of IT governance and IT service management, helps IT companies with tailor-made advice. They can use a company over or for individual phases as needed over the entire period of preparation. Santix with the first step package supports the basic management decision in favor of the ISO 20000 certification. Examination and inventory of existing processes and systems, content and scope of certification santix determined within the framework of the ISO 20000 alignment packages and recommends a course of action at the end. In the implementation phase of the management system, the processes and which assistive technologies defined, concrete, implemented and must be lived, customers experience the santix consultant targeted benefit, whether for the implementation of the instructions, the definition and implementation of the processes, consolidation of service and system management systems or, for example, for an ongoing reassessment on the ability of the certification.

“Companies assume that your IT service management, which represents a significant step in the direction Audi animal ability according to ISO 20000, is already mature, can it with the pre-audit consulting package by santix checked, that they ready for audit” are and the basics have created in order to get the ISO 20000 certificate fast and to keep it in the long run. The santix AG brings many years of experience with all operational, tactical and strategic aspects of IT management in the ISO 20000 consulting. Is also the consulting and solution reseller known IT-management product manufacturer. Thus, it guarantees its customers a santix targeted towards the ISO 20000 certification. Michael Santifaller, santix AG Santix AG the santix AG was founded in 1990 and is a well established consultancy and a well-known House in German-speaking countries. The range of services by santix includes the design and implementation of IT solutions for specific industries such as the automotive industry, as well as innovative management solutions for all sectors of the economy. Strategic consulting is offered to clients of santix in the business area of IT governance. Partnerships form the basis for the technical competence and service quality of the company with leading technology suppliers. Headquarters is Munich-Unterschleissheim; the company also maintains offices in Austria and of Switzerland. santix works mainly for large national and international companies.


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