Each year, the study provides a comprehensive picture of the current situation in Germany, Austria, Switzerland, United States, United Kingdom and Sweden. But she are also answers to questions around the topics of mobile Government and open government. The user perspective as well as concrete experiences of the online population aged 18 and over are in the foreground of the survey. Based on the results, politics and Administration can specifically derive measures for the further development of electronic civil services and check in their effectiveness. The eGovernment MONITOR 2013 is a study of initiative D21 and ipima institute, conducted by TNS infratest for public information management. The Bavarian State Ministry of finance for land development and home, the Ernst & young GmbH have the year’s study of the Federal Commissioner for information technology, Auditing company, IDG business media GmbH, BearingPoint Germany, the Federal Chancellery of Austria, the Bavarian municipality Innovation Foundation, the Deutsche Landkreistag, the German cities and municipalities, continuing ISS Institute Technical University of Munich, the Technical University of Munich Faculty of Business Informatics, the initiative D21 and the TNS infratest GmbH allows. eGovernment MONITOR 2013: Overview of results use of E-Government offerings in the country comparison in all countries surveyed is a decline in the use of E-Government.
Compared with the six countries Austria is 65 per cent E-Government usage in 2013 on the first rank. In Sweden, 53 percent of all Onliners use existing E-government services. Third, the Switzerland is 50 percent. Germany ranked four in the year 2013. The use of E-government services to nine percentage points goes back as compared to the previous year. This is equivalent to 36 percent currently. United Kingdom follows with 34 percent on the fifth place. The United States as early as 2012 are 24 per cent at the end of the ranking. Majority of respondents is satisfied dissatisfaction participates however to the weighing over satisfied people in all countries the share of malcontents.