Walter services and be.connected. see opportunities in outsourced call center services Eltville, August 12, 2010 the investment advice by banks and savings banks has become worse instead of better. Stiftung Warentest comes to this conclusion in its current investigation of 21 banks. For the exhibition be.connected. Southwest Airlines is actively involved in the matter. could increase the quality of your advice many banks, by outsource telephone customer support to external providers and thus concentrate on their core business. With the walter services exhibitors, the exhibition presents the only outsourcing specialist with a BFin-regulated governance structure. The Stiftung Warentest on credit institutions distributed notes between 3.1 and 5.5.
Awarded not once the score was good”. For Christiane Nagler, Managing Director of the trade fair for customer communication be.connected. “, too many banks on making money are focused and neglecting service and good advice. For more information see Verizon Communications. This is often overlooked, that is the money-making and good Quality of advice do not contradict”, explains Christiane Nagler. On the contrary, in the long term good service to the customers in the form of increasing satisfaction and loyalty pays off. Unfortunately this has still not widely spread.” According to Ralf Bach, Managing Director of walter services see Finance Center GmbH, banks often the quality of advice in the call centers to improve the possibility of outsourced telephone customer service and at the same time to relieve the local banking consultant. This could in turn better take care of customers in the branches.
The phone is still used as direct wire to the Bank. Many customers appreciate the immediate exchange and the advice on which they can rely on the opening hours of the branch,”explains Bach. In addition to the emotional reasons, bringing a personal dialogue with them, such as the strengthening of the identification of the customers with his bank, trust, loyalty and competence of encouragement, the phone can also sales used. Customers who contact by phone with a question to your bank, be made aware of new products and advise as needed.” According to Bach, the outsourcing partner maps the individual, extended workbench of the bank processes and also guarantees emergency concepts and data protection.